Tag knowledge
A confident wrong answer sounds helpful. It is the worst possible outcome, because nobody thinks to check it. “I don’t know” sounds worse and is better: it can be defended, and it tells the user what to do next. I… Continue Reading →
There are multiple funny settings in Copilot Studio bot. Same stuff needs to be done many times, and there are multiple combinations for setting up knowledge source and generative AI replies. Reason is that you might want to have replies… Continue Reading →